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    REFUND & EXCHANGE

     

    Please read carefully before making your purchase

     

    JustKiddi is committed to providing our customers with an enjoyable shopping experience. If you are unsatisfied with your purchase, please let us know through our contact page and we will be happy in assisting you with a refund or exchange. All refund and exchange requests must be made within 7 days of package arrival

    We strive to bring items to you in pristine condition, but unfortunately, items do occasionally suffer from shipping damage or are defective upon arrival. Examine the contents of your package carefully as soon as it arrives. If any of our merchandise has arrived damaged or defective, claims must be made within 3 days of package arrival, and we will be happy to issue an exchange or refund.

     


     

    Refunds

    Please note: Some items are not eligible for refund/exchange. (see “EXCEPTIONS” below)

    Unsatisfied purchases may be returned for a full refund less the original shipping charges. To be eligible for a refund, your item(s) must be in its original condition, including tags and packaging, along with a receipt or proof of purchase. JustKiddi reserves the right to deny returns if the merchandise returned does not meet our return policy requirements. All discounted items are deemed FINAL SALE. 

    All refund requests must be made within 7 days of package arrival. If any of our merchandise is arrived defective, claims must be made within 3 days of package arrival and we will be happy to issue a refund or store credit. You will receive a confirmation email once your return is being processed. If approved, the refund will be applied to your original method of payment. It may take a few business days to for the transaction to show up in your account's record, depending on your credit card company. 

    Free Returns ONLY available within the Greater Vancouver Area. For customers outside of the Greater Vancouver Area, unfortunately, we are currently unable to offer free returns due to the costly nature of shipping. There will be no re-stocking nor handling fees required. However, you will be responsible for all shipping fees associated with the return. Therefore, we highly recommend that you ship your return package with a tracking number, as JustKiddi is not responsible for lost or damaged items during the return shipping.

     


     

    Exchanges

    Please note: Some items are not eligible for refund/exchange. (see “EXCEPTIONS” below)

    We are more than happy to offer you an exchange of the same item in different size and/or a different colour. To be eligible for an exchange, your item must be in its original condition, including tags and packaging, along with a receipt or proof of purchase. JustKiddi reserves the right to deny exchanges if the merchandise returned does not meet our exchange policy requirements. All sale items are deemed FINAL SALE. 

    All exchange requests must be made within 7 days of package arrival. If any of our merchandise has arrived defective, claims must be made within 3 days of package arrival and we will be happy to issue an exchange or store credit. 

    Free Exchanges ONLY available within the Greater Vancouver Area. For customers outside of the Greater Vancouver Area, unfortunately, we are currently unable to offer free exchanges due to the costly nature of shipping. There will be no re-stocking nor handling fees required. However, you will be responsible for all shipping fees associated with the exchange. Therefore, we highly recommend that you ship your package with a tracking number, as JustKiddi is not responsible for lost or damaged items during shipping.

     


     

    Exceptions

    Special orders, discounted and clearance merchandise are FINAL SALE.

    For safety and hygienic reasons, some products cannot be returned nor exchanged. These products include, but are not limited to:

    • socks & tights
    • diaper cakes
    • underwear
    • furniture
    • mattresses
    • breast pumps & accessories
    • bottles & bottle nipples
    • teethers & pacifiers
    • bathing items
    • feeding items
    • personal care & skin care products
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